Job Vacancy Opened at Vodacom for M-Pesa CVM Specialist| How to Apply

Filed in Jobs & Careers by on December 16, 2021 0 Comments

Job Vacancy Opened at Vodacom for Application | How to Apply.

The Vodacom Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

Vodacom Job Vacancy Application Instruction.

The Vodacom recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on


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  • Don’t send anyone money for this recruitment opportunity.
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Details of Vodacom Vacancy Positions & How to Apply.

Role purpose: 
•    Overall accountability of M-Pesa Customers Retention Strategy, churn management
•    Accelerate customer’s ARPU growth by enriching the product and service adoption
•    Drive actionable commercial insights and direction on how to be acted upon
•    Develop and execute a roadmap to maintaining a healthy M-Pesa base in line with the company roadmap
Key accountabilities
•    Develop and Drive strategy to grow and retain M-Pesa customer base.
•    Responsible for churn management and improving customer reconnection
•    Develop and drive the management of new customers, nursery program and improve survival of new customers
•    Develop then BTL and ATL campaigns for various service and products
•    Perform competitor analysis and tactical initiatives to address the challenges
•    Perform time to time consumer understanding to understand pain points of our customers
•    Develop and Drive a strategy to achieve maximum penetration and adoption of M-Pesa Products & Services.
•    Drive cross-selling and upselling initiatives to grow the customer segments and increase usage for LVCs and infrequent user base.
•    Develop and accelerate the M-Pesa High-Value Consumer Products innovation roadmap implementation and revenue targets.
•    Perform frequent consumer Understanding activities and physical visits to learn the behavior and/or pain points of different customer segments and provide key insights for channel development.
•    Consistent monitoring of the churn, subscribers base, usage, and propositions to ensure a healthy customer base.
•    Having clear and practical plan to graduate customers from lower to higher ARPU bands
Core competencies, knowledge, and experience
•    Excellent analytical and logical reasoning skills translated from consumer insights
•    Experience in advanced SQL and Database management.
•    Outstanding systems integration skills to understand customer data(data-mart).
•    Excellent communication skills
•    Strong stakeholder management skills
•    Ability to anticipate customer, competitor, and market dynamics
•    Able to challenge the status quo
Must have technical/professional qualifications: 
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, Economics, Marketing or its equivalent.
•    Strong analytical skills and business acumen.
•    Build and maintain relationships with key stakeholders in the value chain.
•    Telecommunications experience would be advantageous.
•    Project management knowledge and experience would be advantageous.
Key performance indicators:
•    Overall M-Pesa Base Growth as per the company target
•    Grow M-Pesa Market and Value Share.
•    Accurate and timely delivery of the execution plans specified on the calendar
•    Quality of support and stakeholder alignment


Modern Marketing Leadership
Data Analytics and Insights
CVM Campaign Development and Management
Always on Marketing

Commitment from Vodacom

Vodacom is committed to attracting, developing, and retaining the very best people by offering a flexible, motivating, and inclusive workplace in which talent is truly recognized, developed, and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment that respects, values, celebrates, and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom, you will have access to our excellent flexible benefits program that you would expect from any global company.

Submit your CV and Application on Company Website: Click Here.

However, if you have any Feelings regarding the  Vodacom Jobs RecruitmentPlease kindly DROP A COMMENT below and we will respond to it as soon as possible.

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